kingroyal Casino & Sportsbook Data Care

This page describes what we collect when you use kingroyal and how we keep that data protected. Our policy applies to anyone accessing our sportsbook, live-dealer tables, slot games, and esports markets from any device. We operate under jurisdiction-restricted frameworks, meaning our services are available only where applicable law permits.

At kingroyal, we collect personal information only to verify your account, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, and other local payment methods, and manage your withdrawals. We do not sell your data to third parties. This document outlines what information we hold, how long we keep it, and what rights you have over your account.

Our commitment to data protection extends across all our products — whether you access kingroyal from Jakarta, Surabaya, Bandung, or Medan, whether on Android, iOS browser, or desktop. Your balance, transaction history, KYC verification status, and account preferences are encrypted and remain under your control.

What we collect and how we use it

We collect your email address, phone number, and government-issued ID number during account registration. This information is mandatory for KYC (Know Your Customer) verification — a legal requirement in most jurisdictions where we operate. We also collect your deposit and withdrawal transaction records, including the payment method (DANA, e-wallet Virtual Account, mobile banking, local payment), amount, timestamp, and confirmation ID.

We collect your betting history — the sportsbook events you wager on (football, badminton, MotoGP, Liga 1, Piala Indonesia), the live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger), and the slot games you play (Aviator, Sweet Bonanza, Gates of Olympus). We also log your device type, browser version, IP address, and approximate geolocation to detect fraud and enforce jurisdiction restrictions.

Push notifications on your Android device require permission to store your device token. We use this token only to send you account alerts (login notifications, withdrawal confirmations, bonus credits) — never for marketing. If you disable notifications in your kingroyal app settings, we delete the token immediately.

Third-party processors

We use payment processors to handle online payment, e-wallet, mobile banking, local payment, and online payment transactions. These processors see only your payment method, transaction amount, and reference ID — not your full account or betting history. We contractually require all processors to encrypt data in transit and at rest.

Our servers may sit outside your jurisdiction (for example, in Singapore or the Philippines). Data transfer across borders complies with your local data-protection law. We do not store backups of your ID documents on public cloud storage; backups are encrypted and held on our own infrastructure.

We use a third-party fraud-detection service to screen for duplicate accounts, suspicious login patterns, and money-laundering indicators. This service receives only your IP address, device fingerprint, and transaction velocity — not your personal documents or betting data.

Your rights and data retention

You can request a copy of all personal data we hold about you at any time. Contact our support team via in-app chat or email, and we will compile your data export within 14 days. You can also request correction of any inaccurate information (for example, if your address is outdated) and we will update it immediately.

We retain your KYC documents (ID, proof of address) for as long as your account is active plus three years after closure. This retention period is required by anti-money-laundering regulations in most jurisdictions. Transaction records (deposits, withdrawals, bets) are kept for seven years to support dispute resolution and regulatory audits.

If you wish to close your kingroyal account, we will anonymise your personal data within 30 days — meaning your name, email, and phone number are deleted, but transaction timestamps and bet outcomes are retained in anonymised form for compliance audits. You can request permanent deletion, but this may conflict with legal hold periods; we will advise you of any restrictions before proceeding.

• Login cookies expire after 24 hours of inactivity.
• Device-recognition cookies persist for 90 days; you can clear them manually in your account settings.
• Analytics cookies do not store personal identifiers and expire after 12 months.

Contact and updates

If you have questions about how kingroyal handles your data, contact our support team via the in-app help menu or email us directly. We respond to data inquiries within five business days.

We update this privacy policy when our practices change or local law requires it. We will notify you of material changes via email or a prominent notice on your kingroyal home screen. Continued use of kingroyal after an update means you accept the revised policy.